Privacy Policy

Your privacy matters to us. This policy explains how Keepsakes Co. collects, uses, protects and manages your personal information when you visit our website or place an order.

1. Information We Collect

When you visit our website, place an order, contact us, or sign up for emails, we may collect information such as your name, email address, billing and shipping address, telephone number, order details, personalization information, and any other information you choose to provide.

We may also collect certain information automatically when you use our website, such as your IP address, browser type, device information, and information about how you interact with our website.

2. How We Use Your Information

We use personal information to process and fulfill orders, provide customer service, communicate with you about your orders, personalize your products, improve our website and services, and, where you have provided appropriate consent, send marketing emails about products, promotions and updates.

3. Email Marketing

If you choose to subscribe to our emails, we will use your email address to send you communications from Keepsakes Co. You can unsubscribe at any time by using the unsubscribe link in our emails.

We do not add customers to our marketing list without the required consent.

4. Payment Information

Payments are processed through the payment services available through our website. Keepsakes Co. does not need to store your complete payment card information.

5. Sharing Your Information

We may share information with service providers that help us operate our business, such as website hosting, payment processing, order fulfillment, shipping, email marketing, analytics and other business services. These providers receive only the information reasonably necessary to provide their services.

We do not sell your personal information.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, understand website traffic and improve your experience. Third-party services may also collect information about website usage in accordance with their own privacy policies.

7. Protecting Your Information

We take reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, use, disclosure, alteration or destruction. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes and meeting legal or regulatory requirements.

9. Your Privacy Rights

You may request access to personal information we hold about you and may ask us to correct inaccurate or incomplete information. You may also withdraw consent to certain uses of your information, subject to legal or contractual requirements.

To make a privacy-related request, please contact us using the contact information on our website.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The updated policy will be posted on this page with the revised date.

Last updated: September 2026

Keepsakes Co.
Toronto, Ontario, Canada