Shipping & Returns Policy

Custom and Personalized Orders

At Keepsakes Co., every personalized and custom order is made specifically for you. Because these products are created to your specifications, all custom and personalized orders are final sale and cannot be returned or exchanged due to a change of mind, incorrect selection, or incorrect spelling or information provided by the customer.

Please carefully review all personalization details, including names, dates, colours, wording and other options, before submitting your order. Keepsakes Co. is not responsible for errors in personalization information provided by the customer.

Damaged or Incorrect Orders

We take care to make and package every order properly. If your order arrives damaged, defective, or is not made according to the approved order details, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the item and packaging. We will review the issue and, where appropriate, arrange a replacement or other suitable resolution.

Shipping

Orders are made to order, so processing times may vary depending on the product and the volume of orders being received. The estimated processing time is provided on the individual product listing.

Once your order has been completed and shipped, you will receive shipping confirmation and tracking information where tracking is available.

Keepsakes Co. is not responsible for delays caused by the shipping carrier, weather, customs, postal disruptions, or other circumstances beyond our control.

For international orders, customers are responsible for any applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Keepsakes Co. is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the customer would like the order reshipped.

Cancellations

Because many orders begin production shortly after they are placed, cancellation requests must be made as soon as possible.

Once production has begun, an order may not be cancelled.

Contact

If you have a question or concern about your order, please contact Keepsakes Co. as soon as possible. We are happy to review any issue and work with you to find an appropriate solution.

Keepsakes Co.
Toronto, Ontario, Canada